Privacy Policy

We may collect and process the following categories of information:

- Identity details: name, date of birth, nationality, ID documents.

- Contact details: email address, phone number, residential address.

- Financial details: payment instrument, bank account, or card information.

- Transaction details: amount, recipient information, transaction history.

- Compliance information: information required under AML and sanctions regulations.

- Device and usage data: IP address, browser type, cookies, login data.

- Business details (KYB): company name, registration number, beneficial ownership information.

We use your personal data to:

- Provide and improve our remittance services.

- Verify your identity and/or business (KYC/KYB).

- Process your transactions and payments.

- Fulfil our legal and regulatory obligations (AML/CTF, sanctions screening, FCA reporting).

- Communicate with you regarding your account, transactions, or complaints.

- Monitor for fraud and prevent misuse of our services.

We process your data under one or more of the following lawful bases:

- Contractual necessity - to provide you with our services.

- Legal obligation - to comply with AML, sanctions, and financial regulations.

- Legitimate interests - to maintain and improve our services, prevent fraud, and protect our business.

- Consent - where required, for example in relation to cookies or marketing (you may withdraw consent at any time).

We may share your personal data with:

- Banking and payment partners to process transactions.

- Identity verification and fraud prevention providers.

- Regulators and law enforcement authorities where required by law.

- Professional advisers and service providers under strict confidentiality and data protection agreements.

We do not sell your personal data to third parties.

Your personal data may be transferred outside the UK. Where we do so, we ensure appropriate safeguards are in place, such as:

- Adequacy regulations (where the country is recognised by the UK as providing adequate protection), or

- Standard Contractual Clauses approved by the UK Government.

We retain personal data only for as long as necessary to fulfil the purposes above, and to comply with our legal obligations.

- AML/CTF regulations require us to keep certain records for five years after the end of a customer relationship.

- After this period, we will securely delete or anonymise your data, unless further retention is required by law.

You have the following rights under UK GDPR:

- To access the personal data we hold about you.

- To request correction of inaccurate or incomplete data.

- To request deletion of your data (subject to legal/regulatory restrictions, e.g. AML record-keeping).

- To object to or restrict processing in certain circumstances.

- To request portability of your data.

- To withdraw consent where processing is based on consent.

You may also lodge a complaint with the Information Commissioner’s Office (ICO), the UK’s data protection regulator: www.ico.org.uk.

We use cookies and similar technologies to improve your experience and collect analytics data. You may control cookies through your browser settings.

We take appropriate technical and organisational measures to protect your data, including encryption, secure storage, and access controls. However, no system is completely secure, and we cannot guarantee absolute protection against unauthorised access.

We may update this Privacy Policy from time to time. Any material changes will be notified via email or on our website.

If you have any questions or concerns about this Privacy Policy or how we handle your data, please contact us:

Email: [email protected]

Post: Global Remit Financial Services Ltd, 35 New Broad Street, London, England, EC2M 1NH